Phoenix Ireland


Complaints Procedure

How can I make a complaint?

If you are unhappy with the service you have received and would like to make a complaint, there are 3 options available to you.  You can:

  • call our client servicing team on (01) 639 9859

  • e-mail us with details of your complaint to


  • write to us at the following address:
Policyholder Relationship Team
Phoenix Ireland
16, Joyce Way,
Park West Business Park,
Dublin 12

Please click on the following link to view our complaints procedures.


Phoenix Life Limited, trading as Phoenix Ireland, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules.